Ayu Adriana Putri, author
Analysis of the effect of adaptive competence customer relation officer on service recovery performance
2020
 Artikel Jurnal
Nita Theodora Bustan, author
Analisis pengaruh Service Recovery terhadap Customer Loyalty : studi kasus Carwash-Bengkel Autoklin = Analysis the effect of service recovery toward customer loyalty : case study on Carwash workshop-Autoklin
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Skripsi (Membership)
Kasmir, author
Etika customer service
RajaGrafindo Persada, 2005
 Buku Teks
Kasmir, author
Etika customer service / Kasmir
RajaGrafindo Persada, 2005
 Buku Teks
Mery Christine Natalia Simanjuntak, author
Pengaruh Orientasi Belajar, Orientasi Kinerja dan Orientasi Pelanggan Terhadap Kinerja Tenaga Penjualan dengan Dimediasi oleh Penjualan Adaptif (Studi pada PT Healthco) = Learning Orientation, Performance Orientation and Customer Orientation Effect towards Salesforce Performance: Adaptive Selling as Mediator
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2021
 UI - Tesis (Membership)
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