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Riski Nalandari, author

Faktor-faktor yang Memengaruhi Pembentukan Loyalitas Konsumen Bank (Studi pada Nasabah BNI Mobile Remittance) = Factors Affecting The Development of Bank Customer Loyalty (Study on BNI Mobile Remittance Customers)

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2020

UI - Tesis (Membership)

Dhaifina Fajryn, author

Pengaruh E-Service Quality terhadap Customer Loyalty melalui Customer Satisfaction pada Pelanggan Lazada di DKI Jakarta = The Influence of E-Service Quality towards Customer Loyalty through Customer Satisfaction on Lazada Customers in DKI Jakarta

Fakultas Ilmu Administrasi Universitas Indonesia, 2022

UI - Skripsi (Membership)

Fani Stiyanti, author

Pengaruh iklim layanan dan pelayanan prima SDM terhadap Customer Engagement pada nasabah Bank ABC kantor cabang X unit layanan prioritas

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2012

UI - Tesis (Open)

Rydho Naufal Farras, author

Pengaruh Service Quality, Price Fairness, Dan Store Atmosphere Terhadap Customer Loyalty Dengan Customer Satisfaction Sebagai Variabel Mediasi (Studi Pada Umkm Alles Coffee Dan Kopitio) = The Effect of Service Quality, Price Fairness, and Store Atmosphere on Customer Loyalty with Customer Satisfaction as a Mediation Variable (Study on Alles Coffee And Kopitio)

Fakultas Ilmu Administrasi Universitas Indonesia, 2022

UI - Skripsi (Membership)

Muhammad Dino Putra Nurcahya, author

Pengaruh Customer Brand Engagement dan Customer Advocacy Terhadap Customer Loyalty = Influence of Customer Brand Engagement and Customer Advocacy, Toward Customer Loyalty

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023

UI - Tesis (Membership)

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