Ardi Aprilianto, author
Perancangan Service Blueprint di Dealer Otomotif dengan Integrasi Metode Servqual dan Kano Model = Designing Service Blueprint at Automotive Dealers with Integration of Servqual Method and Kano Model
Fakultas Teknik Universitas Indonesia, 2022
 UI - Tesis (Membership)
Abimata Dwi Wahyu Prasetya, author
Perancangan sistem layanan produk pintar dengan integrasi metode triz dan service blueprint = Designing smart product service system using triz and service blueprint approach.
Fakultas Teknik Universitas Indonesia, 2021
 UI - Tesis (Membership)
Yazid, author
Perancangan Service Blueprint Aplikasi Layanan Transportasi Terintegrasi Studi Kasus: Jak Lingko = Designing the Service Blueprint for Integrated Transportation Service Application Case Study: Jak Lingko
Fakultas Teknik Universitas Indonesia, 2022
 UI - Skripsi (Membership)
Normansyah Kusuma, author
Strategi peningkatan kualitas layanan enterprise portal dengan menggunakan integrasi metode servqual, kano model dan qfd: studi kasus PT. Maskapai Reasuransi Indonesia tbk. = Service quality imporvement strategy using integration of servqual, kano model and qfd : a case study of PT. Maskapai Reasuransi Indonesia
Fakultas Ilmu Komputer Universitas Indonesia, 2016
 UI - Tugas Akhir
Khoirun Nisa`ul Afifah, author
Strategi peningkatan kualitas pelayanan online qrocery menggunakan integrasi metode servqual dan kano model ke dalam QFD = Service quality improvement strategy in online grocery by using integration of servqual and kano model methods into QDF
Fakultas Teknik Universitas Indonesia, 2017
 UI - Skripsi (Membership)
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