Indah Purnamaningtyas, author
Pengaruh Kualitas Layanan pada Kepuasan Pelanggan dan Perilaku Konsumen Online Groceries Pasca Covid-19 di Indonesia = The Impact of Service Quality on Customer Satisfaction and Consumer Behavior of Online Groceries Post-Covid-19 in Indonesia
Fakultas Teknik Universitas Indonesia, 2022
 UI - Tesis (Membership)
Sarahwenda Martinus, author
Bagaimana konsep dari lingkungan fisik berpengaruh terhadap perilaku konsumen? apakah lingkungan fisik akan memberikan perbedaan terhadap konsumen baru dan konsumen tetap? = How does servicescape influence customer behavior? will the servicescape have a different effect on new Versus repeat customers?
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
 UI - Makalah dan Kertas Kerja
Goleman, Daniel, author
Ecological intelligence: mengungkap rahasia di balik produk-produk yang kita beli = Ecological intelligence: how knowing the hidden impacts of what we buy can change everything
Gramedia Pustaka Utama, 2010
 Buku Teks
Ilma Khairani, author
Pengaruh persepsi kualitas layanan terhadap kepuasan dan intensi pelanggan pada transportasi online berbasis aplikasi = The effects of service quality and e service quality towards customer satisfaction and behavioral intentions in application based transportation
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
 UI - Tesis (Membership)
Isna Nur Imami, author
Pengaruh service quality terhadap kepercayaan konsumen pada transportasi berbasis online grabbike di DKI Jakarta = The influence of service quality on consumer trust of online transportation grabbike in DKI Jakarta
2017
 UI - Skripsi (Membership)
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