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Bavner Donaldo, author

Peran Employee Voice Behavior dalam Memediasi Pengaruh Employee Well-Being terhadap Kinerja Customer Service Online Marketplace di Indonesia = The Role of Employee Voice Behavior in Mediating the Effect of Employee Well-being on Customer Service Performance from the Online Marketplace in Indonesia

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022

UI - Tesis (Membership)

Mega Devi Alkhafidh, author

Analisis Pengaruh Online Convenience Terhadap Customer Satisfaction Dan Electronic Word of Mouth: Studi Kasus Pada Sociolla = The Impacts of Online Convenience to Customer Satisfaction and Electronic Word of Mouth: A Case Study on Sociolla

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020

UI - Skripsi (Membership)

Avila Nadia Putri, author

Pengembangan Aktivitas Promosi Media Sosial Dan Penyusunan SOP Customer Service UMKM Pecel Madiun Bu Pardi = Development of Social Media Promotion Activities and The Creation of Customer Service Standard Operating Procedure (SOP) of Pecel Madiun Bu Pardi MSMEs

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2021

UI - Tesis (Membership)

Ra Putri Tri Widyaningrum, author

Pengaruh salespeople's entrepreneurial behaviors terhadap customer satisfaction, trust, commitment dan loyalty = The impact of salespeople's entrepreneurial behaviors toward customer satisfaction, trust, commitment and loyalty

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018

UI - Tesis (Membership)

Adhary Subagio Suryawan, author

Pengaruh Nilai Bersih Promotor, Kepuasan Pelanggan, dan Niat Beli Kembali kepada Pertumbuhan Penjualan, di Pasar Bisnis dengan Bisnis Bahan Bakar Minyak = Effect of Net Promoter Score, Customer Satisfaction, and Repurchase Intention to Sales Growth in the B2B Fuel Market

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2016

UI - Tesis Membership

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