Arya Maulana Wicaksana, author
Customer Participation in Service Process: Self-Service Technology Check-in = Partisipasi Pelanggan dalam proses layanan: Teknologi layanan check-in mandiri
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2021
 UI - Tesis (Membership)
Gabyta Hasnabila, author
Pengaruh nilai hedonic dan utilitarian terhadap customer delight dalam penerapan metode self-service: studi kasus: Ikea Indonesia = Self-service implementation the effect of hedonic and utilitarian value on customer delight: case study: Ikea Indonesia
2017
 UI - Skripsi (Membership)
Syafrin Wirawan, author
Efektifitas Customer Relationship Management terhadap kepuasaan pelanggan : studi kasus pada PT. XYZ penyedia layanan jasa hygiene = The effectivness of customer relationship management towards customer satisfaction : case study of PT XYZ a hygiene service company / Syafrin Wirawan
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Tesis (Membership)
Muhammad Bagus Trinugraha, author
Pengaruh hedonic value dan utilitarian value terhadap customer satisfaction dan customer loyalty pada pengguna layanan pemesanan penginapan Traveloka untuk generasi Z = Effects of hedonic value and utilitarian value to customer satisfaction and customer loyalty for Traveloka’s room reservation service on generation Z
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
 UI - Skripsi (Membership)
Simamora, Nikolas, author
Pengaruh kualitas layanan dan kepuasan terhadap loyalitas nasabah layanan cash management Bank UOB = Influence of service quality and satisfaction and customer loyalty of cash management services Bank UOB
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Tesis (Membership)
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