Yogi Wahyu Pangestu, author
Pengaruh Karakteristik dan Kualitas Informasi Dari E-Commerce Live Agent dan Chatbot Terhadap Customer Satisfaction Dengan Moderasi Social Presence (Studi Pada Live Agent Dan Chatbot Shopee) = Influence Of Characteristics And Information Quality Of E-Commerce Live Agents And Chatbot On Customer Satisfaction With Social Presence Moderation (Study On Shopee Live Agent And Chatbot)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2022
 UI - Tesis Membership
Melia Gusnita, author
Customer Satisfaction Pada E-commerce: Analisis PLS-SEM dan IPMA Pengaruh Chatbot LazzieChat Terhadap Chatbot Continuance Intention Lazada di Indonesia = Customer Satisfaction in E-commerce: PLS-SEM and IPMA Analysis of the Influence of LazzieChat Chatbot on Lazada Continuance Intention Chatbot in Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2024
 UI - Skripsi Membership
Mochammad Auditya Brilliant, author
Analisis pengaruh kepuasan dan kepercayaan e-customer terhadap loyalitas e-Customer pada pelanggan e-commerce di Jabodetabek = Influence analysis of satisfaction and trust toward e-Customer loyalty to e-commerce customer in greater Jakarta
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi Membership
Rahmah Syafira, author
Pengaruh Gamification Kuis Shopee terhadap Brand Loyalty melalui Customer Engagement dan Customer Satisfaction (Kasus pada E-commerce Shopee Indonesia) = The Effect of Gamification Kuis Shopee on Brand Loyalty through Customer Engagement and Customer Satisfaction (Case in E-commerce Shopee Indonesia)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2019
 UI - Tesis Membership
Togar, Benedictus, author
Pengaruh Perceived Brand Leadership Terhadap Consumer Satisfaction dan Repurchase Intention (Studi pada E-commerce Shopee) = The Effect Of Perceived Brand Leadership On Consumer Satisfaction and Repurchase Intention (Study On E-Commerce Shopee)
Fakultas Ilmu Administrasi Universitas Indonesia, 2021
 UI - Skripsi Membership
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