George, Stephen, author
The Baldridge quality system: the do-it-yourself way to transform your business/Stephen George
John Wiley & Sons, 1992
 Buku Teks
Intan Purbosani, author
Perancangan TQM Scorecard berbasis kriteria Malcolm Baldrige National Quality Award 2009-2010 untuk industri jasa konstruksi dengan metode AHP dan Fuzzy AHP
2011
 UI - Tesis Open
Hiam, Alexander, author
Clossing quality gap leson from American's leading companies
Prentice-Hall, 1992
 Buku Teks
Seymour, Daniel T.
On Q : causing quality in higher education / Daniel T. Seymour
Oryx Press , 1993
 Buku Teks
In search of quality : 4 perspektif unik, 43 wawasan berbeda = In search of quality / editor, Ken Shelton; alih bahasa, Bern Hidayat
editor, Ken Shelton; alih bahasa, Bern Hidayat
Gramedia Pustaka Utama, 1997
 Buku Teks
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