Total quality management / Dale H. Besterfield... [et.al]
Prentice-Hall, 2003
 Buku Teks
Total quality management / Dale H. Besterfield...[et al]
Prentice-Hall, 1995
 Buku Teks
Bank, John, author
The essence of total quality management
Prentice-Hall, 2000
 Buku Teks
Fandy Tjiptono, author
Total quality management
Andi Offset, 1996
 Buku Teks
Hradesky, John L., author
Total quality management handbook
McGraw-Hill, 1995
 Buku Referensi
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