Brinkman, Rick, author
Dealing with difficult people: 24 lessons for bringing out the best in everyone
McGraw-Hill, 2003
 Buku Teks
Johnson, David W., 1940-, author
Reaching out: interpersonal effectiveness and self-actualization
Prentice Hall Internasional, 1990
 Buku Teks
Gargiulo, Terrence L., 1968- , author
In the land of difficult people: 24 timeless tales reveal how to tame beasts at work
American Management Association, 2008
 eBooks
Bacon, Terry R., 1947-
The elements of power: lessons on leadership and influence
[American Management Association;, ], 2011
 eBooks
Scott, Gini Graham, author
A survival guide for working with bad bosses: dealing with bullies, idiots, back-stabbers, and other managers from hell
American Society for Training & Development, 2006
 eBooks
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