Quality circles: growing big through small groups / Durgesh Chandra...[et al.]
Tata McGraw-Hill, 1992
 Buku Teks
Total quality management / Dale H. Besterfield...[et al]
Prentice-Hall, 1995
 Buku Teks
Quality management
Howars S. Gitlow [and others]
McGraw-Hill, 2005
 Buku Teks
Iskandar Sadikin, author
Bunga rampai kriteria : Malcolm baldrige national quality award (MBNQA)
Lembayung Center Indonesia, 2010
 Buku Teks
Beyond total quality management : toward the emerging paradigm / Greg Bounds ... [et al.].
McGraw-Hill, 1994
 Buku Teks
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