Shelton, Patrick J.
Measuring and improving patient satisfaction
London : AN Aspen Publication, 2000,
 Buku Teks
Dian Kusumawardhani, author
Analisis saldo piutang pasien jaminan di rumah sakit port medical center./ Dian Kusumawardhani, Prastuti Soewondo
2009
 Artikel Jurnal
Emalia Iragiliati Sukarni, author
Doctor-patient communication and preferred terms of address: respect and kinship system (a pragmatic study)
State University of Malang. Faculty of Letters, 2012
 Artikel Jurnal
Purwanto, author
Pengaruh penggunaan pedoman perencanaan kepala ruang terhadap pelaksanaan keselamatan pasien oleh perawat pelaksana di RS Haji Jakarta = The influence of the usage head nurse plan guidance towards the implementation of patient safety by the nurse at Haji Jakarta Horpital
Fakultas Ilmu Keperawatan Universitas Indonesia, 2012
 UI - Tesis (Open)
Steiber, Steven, author
Measuring and managing patient satisfaction
American Hospital Publishing, 1990
 Buku Referensi
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