Tocquer, Gerard A., author
Service Asia : How the tigers can keep their stripes
Prentice-Hall, 1998
 Buku Teks
Kinsella, Sophie, author
Jangan bilang-bilang ya... = can you keep a secret
Gramedia Pustaka Utama, 2003
 Buku Teks
Ruwantissa Abeyratne, author
Asean single aviation market and indonesia - can it keep up with the giants? / Ruwantissa Abeyratne
University of Indonesia, Faculty of Law, 2014
 Artikel Jurnal
Locke, A., author
The tigers of Trengganu
The Malaysian Branch of the Royal Asiatic Society, 1993
 Buku Teks
Zemke, Ron
E-Service : 24 ways to keep your customers-when the competition is just a click away
Amacom, 2000
 Buku Teks
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