We'll take it from here: further developments we'd liketo see in virtual reference software
 Artikel Jurnal
Ronan, Jana Smith, author
Chat reference: a guide to live virtual reference services
Libraries Unlimited, 2003
 Buku Teks
The virtual reference desk: creating a reference future
David R. Lankes ... [and others]
Facet Publishing, 2006
 Buku Teks
Majchrzak, Tim A., author
Improving software testing: technical and organizational developments
[Springer, ], 2012
 eBooks
Coffman, Steve, author
Going live: starting and running a virtual reference service
[American Library association, American Library association], 2003
 eBooks
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