Maintaining services that tomorrow's patrons will expect
Artikel Jurnal
Gorman, Michael, author
Technical services today and tomorrow
Libraries Unlimited, 1990
Buku Teks
Catching (and keeping!) E-patrons
Artikel Jurnal
Riggs, Donald E., author
Libraries in the '90s: what the leaders expect
Oryx Press, 1988
Buku Teks
Problem patrons reviewing your options
Artikel Jurnal
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