Users'perceptions of library service quality: a libqual+qualitative study
Artikel Jurnal
Users' hierarchical perspectives on library service quality: a "LibQUAL+" study
Artikel Jurnal
Commitment to service : the library's mission
edited by Alphonse F. Trezza
G.K. Hall, 1990
Buku Teks
Caputo, Janette S., author
A stress and burnoot in library service
AZ Cry Press , 1991
Buku Teks
Ray, Colin, author
Library service to schools and children
UNESCO, 1979
Buku Teks
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