See Allo

Beyond measuring service quality:learning from the voices of the customers,the staff,the processes,and the organization

Artikel Jurnal

Dale, Ernest, author

Staff in organization

McGraw-Hill, 1960

Buku Teks

Lim, Huck Chin, author

Malacca voices from the street

Lim Huck Chin, 2006

Buku Referensi

Gilley, Jerry W, author

Beyond the learning organization

Perseus Books, 2000

Buku Teks

Dijk, Jan J.M. van, author

Victimization survey : beyond measuring the volume of crime

Hague, 1982

Buku Teks

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