Performance, processes and costs: managing service quality with the balanced scorecard
 Artikel Jurnal
Novak, Clare, author
HPI balanced scorecard: performance
[American Society for Training & Development Press, American Society for Training & Development Press], 2000
 eBooks
Farid Fauzan Mahubessy, author
Evaluasi Kinerja Layanan Menggunakan Balanced Scorecard Di Instalasi Kamar Bedah RSUD Fakfak Pada Tahun 2019-2021 = Evaluation Of Service Performance Using A Balanced Scorecard In The Installation Of The Surgical Room Of Fakfak Hospital In 2019-2021
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2022
 UI - Tesis (Membership)
Silvia Sulistiani, author
Analisis kinerja pelayanan kesehatan berdasarkan balanced scorecard di Rumah Sakit Budhi Asih Jakarta periode 2007-2009 = Health service performance analysis based on the balanced scorecard at Budhi Asih Hospital in Jakarta during 2007-2009
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2010
 UI - Tesis (Open)
Niven, Paul R, author
Balanced scorecard diagnostics: Maintaining maximum performance
John Wiley & Sons, 2005
 Buku Teks
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