Consortia speaking: what's the big deal?
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Consortia speaking
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Geisst, Charles R., author
Deals of the century
John Wiley & Sons, 2004
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Carlaw, Peggy, author
The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Peggy Carlaw, Vasudha Kathleen Deming
McGraw-Hill , 1999
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Consortia and their discontents Thomas A.Peters
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