Users' hierarchical perspectives on library service quality: a "LibQUAL+" study
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Users'perceptions of library service quality: a libqual+qualitative study
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Two short forms of the libqual+survey: assessing users perceptions of library service quality Bruce Thompson,Collen Cook,Fred Heath
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Psychometric properties of scores from the web-based libQual+study of perceptions of library service quality
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Aulia Agus Iswar, author
Kualitas layanan publik studi kasus di Perpustakaan Nasional Republik Indonesia dengan metode libqual = Public service quality case study in National Library of Republic of Indonesia by libqual methode
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
UI - Tesis (Membership)
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