Validation of a model of total quality management performance measurement systems in the Uk
Artikel Jurnal
Merchant, Kenneth A., author
Management control systems: performance measurement, evaluation and incentives
Pearson education, 2012
Buku Teks
Kasser, Joe
Applaying total quality management to systems engineering/Joe Kasser
Atrech House , INC, 1995
Buku Teks
Fandy Tjiptono, author
Total quality management
Andi Offset, 1996
Buku Teks
Bank, John, author
The essence of total quality management
Prentice-Hall, 2000
Buku Teks
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