Services to remote users: marketing the library's role
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Service perspectives for the digital library remote reference services
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The role and impact of the internet on library and information services
edited by Lewis-Guodo Liu
Greenwood Press, 2001
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Library management and technical services : the changing role of technical services inLibrary Organizations
edited by Jennifer S. Cargill
Haworth Press , 1988
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Remote library users-needs and expectations
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