Trends in marketing services
 Artikel Jurnal
Jusuf Panglaykim, 1922-1986, author
Trends in marketing
Yayasan Proklamasi, 1974
 Buku Teks
Jusuf Panglaykim, 1922-1986, author
Trends in marketing
Centre for Strategic and International Studies, 1974
 Buku Teks
Lovelock, Christopher H., author
Services marketing
Prentice-Hall, 1960
 Buku Teks
Zeithaml, Valarie A., author
Services marketing
The McGraw-Hill , 1996
 Buku Teks
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