Customer focus: obtaining customer input Barbara Aarmstrong
 Artikel Jurnal
Holden, J. Milnes, author
Banker and customer
Pitman, 1970
 Buku Teks
Sheth, Jagdish N., author
Customer behavior
Thomson, South-Western, 2004
 Buku Teks
Lucas, Robert W., author
Customer service
[publisher not identified], [date of publication not identified]
 Buku Teks
Muhammad Dino Putra Nurcahya, author
Pengaruh Customer Brand Engagement dan Customer Advocacy Terhadap Customer Loyalty = Influence of Customer Brand Engagement and Customer Advocacy, Toward Customer Loyalty
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023
 UI - Tesis Membership
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