The Application of benchmarking as a tool to improve the management of quality in information services L. Gehrk dan J.J. Britz
 Artikel Jurnal
Mills, Charles A., author
The quality audit a management evaluation tool
McGraw-Hill, 1989
 Buku Teks
Pugh, Lyndon, author
Change management in information services
Gower , 2000
 Buku Teks
George, Michael L., author
Lean six sigma for service : how to use lean speed and six sigma quality to improve services and transactions/Michael L. George
McGraw-Hill, 2003
 Buku Teks
Juang Patria Pratama, author
Evaluasi Sistem Informasi Internal Bank X Untuk Meningkatkan Kualitas Data Pelaporan Otoritas Jasa Keuangan = Evaluation of Bank X's Internal Information System to Improve the Data Quality of Report to Financial Services Authority
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
 UI - Tesis (Membership)
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