See Allo

Cohen, Steven, author

Total quality management in government: a practical guide for the real world

Jossey-Bass, 1993

Buku Teks

Bank, John, author

The essence of total quality management

Prentice-Hall, 2000

Buku Teks

Fandy Tjiptono, author

Total quality management

Andi Offset, 1996

Buku Teks

Lewis, Ralph G., author

Total quality in higher education

St. Lucie Press, 1994

Buku Teks

Gadih Ranti, author

Meningkatkan mutu pelayanan publik pemerintah kota Bekasi. Studi kasus: Dinas Perindustrian Perdagangan & Pariwisata = Improving quality in public service in Bekasi Government. Case study: industry trade & tourism unit

Fakultas Teknik Universitas Indonesia, 2004

UI - Tesis Membership

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