See Allo

Fox, Roy

Making quality happen : six steps to total quality management / Roy Fox

McGraw-Hill, 1991

Buku Teks

Fandy Tjiptono, author

Total quality management

Andi Offset, 1996

Buku Teks

Hradesky, John L., author

Total quality management handbook

McGraw-Hill, 1995

Buku Referensi

Fandy Tjiptono, author

Total quality management

Andi Offset, 2003

Buku Teks

Feigenbaum, Armand Vallin, author

Total quality control

McGraw-Hill, 1991

Buku Teks

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