See Allo

Henry Vienayoko, author

Customer relationship management, kepuasan dan loyalitas pelanggan DHL Worldwide Express

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2003

UI - Tesis (Membership)

Dara Aurora Uthami Ardha, author

Pengaruh customer relationship management terhadap loyalitas pelanggan Kartu Halo

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2012

UI - Skripsi (Open)

Barnes, James G., author

Secrets of customer relationship management = Rahasia manajemen hubungan pelanggan

Andi, 2003

Buku Teks

Aldi Julivianto Prakoso, author

Analisis pengaruh electronic customer relationship management terhadap loyalitas pelanggan melalui kepuasan pelanggan sebagai variabel perantara pada situs Livingsocial Indonesia = The influence of electronic customer relationship management towards customer loyalty through customer satisfaction as mediator variable on Livingsocial Indonesia website

Fakultas Ilmu Administrasi Universitas Indonesia, 2014

UI - Skripsi (Membership)

Fakhira Fiyanti Putri, author

Penerapan Customer Relationship Management untuk Meningkatkan Loyalitas Pelanggan pada UMKM Alas Kaki = Implementation of Customer Relationship Management Based on Customer Lifetime Value to Increase Customer Loyalty in Footwear MSMEs

Fakultas Teknik Universitas Indonesia, 2023

UI - Skripsi Membership

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