Muchlis Sobana, author
Analisis kualitas pelayanan dengan pendekatan Service Triangle di PT. Thames PAM Jaya Customer Center Pulomas
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2003
 UI - Tesis Membership
Fanny Novandra, author
Desain balanced scorecard dalam pengelolaan kinerja corporate customer care center (C4) (Studi kasus di PT. Telkom divisi Enterprise Service Center)
Fakultas Teknik Universitas Indonesia, 2006
 UI - Tesis Membership
Helena Stefani, author
Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan pada Taksi Blue Bird = The Impact of Service Quality towards Customer Satisfaction on Blue Bird Taxi
Fakultas Ilmu Administrasi Universitas Indonesia, 2018
 UI - Skripsi Membership
Indar Robbi Mardiyan, author
Perbaikan proses pelayanan pelanggan dengan metode lean sigma : studi kasus pada departemen LDR PT Palyja = Improveing customer service process using lean sigma method : case study at LDR department of PT Palyja
Fakultas Teknik Universitas Indonesia, 2013
 UI - Skripsi Membership
Luky Hananto, author
Analisis pengaruh faktor inovasi dan quality of service terhadap customer loyalty di perusahaan telekomunikasi dengan metode structural equation modeling = The effect analysis of innovation and quality of service factors to customer loyalty in Indonesian telecommunication company by using structural equation modeling method
Fakultas Teknik Universitas Indonesia, 2011
 UI - Skripsi Open
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