Bruni, Frank
Consumer terrorism : how to get satisfaction when you're being ripped off / Frank Bruni, Elinor Burkett
Harper Collins Publishers, 1997
 Buku Teks
Consumer protection : gains and setbacks
editor, Hoyt Gimlin
Congressional Quarterly, 1978
 Buku Teks
Shay, Susan T., author
The consumer's guide to experts: top pros in 50 fields show you how to hire the best-from accountants to veterinarians
Kiplinger Books, 2001
 Buku Teks
Oliver, Richard L.
Satisfaction: a behavioral perspective on the consumer/Richard L. Oliver
McGraw-Hill , 1996
 Buku Teks
Journal of Consumer Research
The University of Chicago Press,
 Majalah, Jurnal, Buletin
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