Gadih Ranti, author
Meningkatkan mutu pelayanan publik pemerintah kota Bekasi. Studi kasus: Dinas Perindustrian Perdagangan & Pariwisata = Improving quality in public service in Bekasi Government. Case study: industry trade & tourism unit
Fakultas Teknik Universitas Indonesia, 2004
 UI - Tesis Membership
Dimas Muhammad Adnan Imran, author
Analisis implementasi akuntabilitas kinerja di pemerintah Kota Depok = Analysis of performance accountability implementation in government of Depok
Fakultas Ilmu Administrasi Universitas Indonesia, 2019
 UI - Skripsi Membership
Cohen, Steven, author
Total quality management in government: a practical guide for the real world
Jossey-Bass, 1993
 Buku Teks
Lubis, Dian Rindu, author
Pengaruh penerapan prinsip-prinsip total quality management terhadap kinerja auditor di inspektorat jenderal: persepsi auditor di 7 tujuh kementerian/ lembaga = The effect of total quality management principles implementation toward auditor`s performance in general inspectorate: perception of auditor ??s in 7 seven government institution
2018
 UI - Tesis Membership
Rohman, author
Kualitas pelayanan kantor Kecamatan Telukjambe Timur Kabupaten Karawang dalam pembuatan kartu tanda penduduk menurut penilaian masyarakat
Universitas Indonesia, 2006
 UI - Tesis Membership
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