Isnomo Adi Nugroho, author
Usulan implementasi total quality management untuk pencapaian ISO 9001:2000 : Studi kasus PT Krakatau Steel = The implementation suggestion of total quality management for ISO 9001:2000 achievement (Case: PT Krakatau Steel)
Fakultas Teknik Universitas Indonesia, 2004
 UI - Tesis (Membership)
Bank, John, author
The essence of total quality management
Prentice-Hall, 2000
 Buku Teks
Fandy Tjiptono, author
Total quality management
Andi Offset, 1996
 Buku Teks
Beyond total quality management : toward the emerging paradigm
by Greg Bounds [and others]
McGraw-Hill, 1994
 Buku Teks
Hradesky, John L., author
Total quality management handbook
McGraw-Hill, 1995
 Buku Referensi
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