Pengaruh customer delight terhadap behavioral-intentions battery
 Artikel Jurnal
Customer satisfaction and behavioral intentions
 Artikel Jurnal
Esti Warastika, author
Analisis pengaruh service environments terhadap customer emotions, customer satisfaction dan behavioral intentions : studi kasus: pelanggan Klinik Perawatan Natasha Skin Care di Jabodetabek = The analysis of service environments influence to customer emotions, customer satisfaction and behavioral intentions : case study: customers of Natasha Skin Care Clinics in Jabodetabek
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Adinindra Prasetyo, author
Analisis pengaruh restaurant atmospherics terhadap customer satisfaction dan behavioral intentions studi kasus terhadap upscale restaurant di jakarta h gourmet vibes = The influence of restaurant atmospherics on customer satisfaction and behavioral intentions case study on an upscale restaurant in jakarta h gourmet vibes
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2016
 UI - Skripsi (Membership)
Gilang Widya Kartika, author
Analisis pengaruh hedonic value dan utilitarian value terhadap kepuasan konsumen, dan behavioral intentions, pada industri fast-casual Restaurant: studi pada Restoran Social House = Analysis of hedonic, and utilitarian values on customer satisfaction and behavioral Intentions, in the fast-casual restaurant industry: case of social house customer
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Tesis (Open)
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