Ballou, Ronald H., author
Prentice-Hall, 2004
Buku Teks
Harvard Business School Press, 2000
Buku Teks
Kildow, Betty A., author
American Management Association, 2011
Buku Teks
Donald J. Bowersox [and three others]
McGraw-Hill, 2013
Buku Teks
Bowersox, Donald J., author
McGraw-Hill, 2002
Buku Teks