Carlaw, Peggy, author
The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Peggy Carlaw, Vasudha Kathleen Deming
McGraw-Hill , 1999
 Buku Teks
Delvin, Kimberly, author
Customer service training
ATD Press, 2015
 Buku Teks
Carlaw, Peggy, author
The big book of sales training games : quick, fun activities for improving selling skills or livening up a sales meeting
McGraw-Hill, 1997
 Buku Teks
Evenson, Ren`ee, author
Customer service training IOI: quick and easy techniques that get great results
Amacom, 2005
 Buku Teks
Evenson, Renee, 1951-, author
Customer service training 101 : quick and easy techniques that get great results
American Society for Training and Development, 2005
 eBooks
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