Katz, Wiliiam A.
Introduction to reference work : volume I, basic information sources / William A. Katz
McGraw-Hill, 1992
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Katz, Wiliiam A.
Introduction to reference work : volume II, reference services and reference processes / William A. Katz
McGraw-Hill, 1992
 Buku Referensi
Palmer, Roger C.
Online reference and information retrieval / Roger C. Palmer
Libraries Unlimited, 1987
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Expert systems in reference services / Christine Roysdon, Howard D. White, editors
Haworth Press, 1989
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Katz, William A., 1924-, author
Introduction to reference work
McGraw-Hill, 2002
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