Recommended reference books for small and medium-sized libraries and media centers 1988
Libraries Unlimited, 1988
 Buku Referensi
Reference services expertise
edited by Bill Katz
The Haworth Press , 1993
 Buku Teks
Rifni Raihana, author
Layanan referensi perpustakaan perguruan tinggi: studi kasus di Institut Pertanian Bogor = Reference services in academic Library: case study at Bogor Agricultural University
Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2017
 UI - Skripsi Open
Hani Kusumaningsih, author
Evaluasi layanan referensi e-mail Perpustakaan United Nations Information Centre Jakarta = Evaluation of e-mail reference at United Nations Information Centre Library Jakarta
Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2016
 UI - Skripsi Membership
Ross, Catherine Sheldrick, author
Conducting the reference interview
Neal - Schuman Publishers, Inc., 2002
 Buku Teks
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