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Henry Adhi Nugraha, author

Pengaruh service quality dan customer satisfaction terhadap service loyality pada nasabah Bank Danamon

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2006

UI - Tesis Membership

Vivie Nurjaningrum Putri Rantyanti, author

Pengaruh service innovation terhadap service quality, customer satisfaction, dan customer loyalty pada Bank di Indonesia = The influence of service innovation on service quality, customer satisfaction, and customer loyalty at Indonesia banking

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020

UI - Tesis Membership

Taufik Sathibi, author

Pengaruh Kriteria Pemilihan Bank dan Kualitas Layanan terhadap Kepuasan Nasabah Bank Syariah (Studi Kasus pada Bank BRISyariah) = The Effect of Bank Selection Criteria and Service Quality toward Customer Satisfaction (Case Study in BRISyariah Bank)

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014

UI - Skripsi Membership

Bahtiar Rifai, author

Pengaruh Banking Service Quality Terhadap Tingkat Kepuasan Nasabah Dan Word Of Mouth Studi Kasus Nasabah Bank Syariah Mandiri = Effect of quality service customer satisfaction levels and word of mouth : case study customers of Bank Syariah Mandiri

Program Pascasarjana Universitas Indonesia, 2011

UI - Tesis Open

Simamora, Nikolas, author

Pengaruh kualitas layanan dan kepuasan terhadap loyalitas nasabah layanan cash management Bank UOB = Influence of service quality and satisfaction and customer loyalty of cash management services Bank UOB

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015

UI - Tesis Membership

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