See Allo

Saharso, author

Analisis implementasi customer relationship management: Kasus Di PT Indosat

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2006

UI - Tesis (Membership)

Claudius Seta, author

Perancangan pengukuran efektivitas customer relationship management di PT X berdasarkan perspektif balanced scorecard

Fakultas Teknik Universitas Indonesia, 2004

UI - Skripsi (Membership)

Rosalina Dewi Triswardhani, author

Penyusunan strategi manajemen hubungan pelanggan produk Shar-e PT. Bank Mumalat Indonesia, Tbk. melalui analisis pelanggan = Compilation of the strategy of customer relationship management of shar-e pt. Bank Muamalat Indonesia, Tbk. through customer analysis

Program Pascasarjana Universitas Indonesia, 2006

UI - Tesis (Membership)

Storbacka, Kaj, author

Customer relationship management

Mcgraw-Hill, 2001

Buku Teks

Christina Deni Rumiarti, author

Segmentasi pelanggan pada Customer Relationship Management di perusahaan ritel: studi kasus PT Gramedia Asri Media = Customer segmentation for customer relationship management on retail company: case study PT Gramedia Asri Media

Fakultas Ilmu Komputer Universitas Indonesia, 2017

UI - Tugas Akhir

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