Saharso, author
Analisis implementasi customer relationship management: Kasus Di PT Indosat
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2006
 UI - Tesis Membership
Claudius Seta, author
Perancangan pengukuran efektivitas customer relationship management di PT X berdasarkan perspektif balanced scorecard
Fakultas Teknik Universitas Indonesia, 2004
 UI - Skripsi Membership
Rosalina Dewi Triswardhani, author
Penyusunan strategi manajemen hubungan pelanggan produk Shar-e PT. Bank Mumalat Indonesia, Tbk. melalui analisis pelanggan = Compilation of the strategy of customer relationship management of shar-e pt. Bank Muamalat Indonesia, Tbk. through customer analysis
Program Pascasarjana Universitas Indonesia, 2006
 UI - Tesis Membership
Christina Deni Rumiarti, author
Segmentasi pelanggan pada Customer Relationship Management di perusahaan ritel: studi kasus PT Gramedia Asri Media = Customer segmentation for customer relationship management on retail company: case study PT Gramedia Asri Media
Fakultas Ilmu Komputer Universitas Indonesia, 2017
 UI - Tugas Akhir
Storbacka, Kaj, author
Customer relationship management
Mcgraw-Hill, 2001
 Buku Teks
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