Bambang Harmanto, author
Intelligence perspective customer satisfaction analysis toward PLN's service performance : case study PT PLN East Java distribution
Program Pascasarjana Universitas Indonesia, 2006
 UI - Tesis (Membership)
Analisis kepuasan konsumen terhadap kualitas pelayanan PT PLN wilayah Rogojampi Banyuwangi Jawa Timur : analysis of consumer satisfaction toward the quality of service PT PLN of regional Rogojampi Banyuwangi East Java
 Artikel Jurnal
Esti Warastika, author
Analisis pengaruh service environments terhadap customer emotions, customer satisfaction dan behavioral intentions : studi kasus: pelanggan Klinik Perawatan Natasha Skin Care di Jabodetabek = The analysis of service environments influence to customer emotions, customer satisfaction and behavioral intentions : case study: customers of Natasha Skin Care Clinics in Jabodetabek
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Ahmad Jodhi Setiawan, author
Analisis pengaruh service climate melalui peran mediasi employee commitment terhadap customer satisfaction; studi kasus kantor pelayanan operator selular = Analysis of influence of service climate through employee commitment as mediator towards customer satisfaction case study services office of mobile cellular provider
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014
 UI - Skripsi (Membership)
Aji Lesmana, author
Meningkatkan Customer E-Loyalty dan E-WOM: Peran Service Quality dan Customer Satisfaction Berbasis Elektronik dan Non-Elektronik (Studi Kasus Aplikasi PLN Mobile) = Enhancing Customer E-Loyalty through Electronic and Non-Electronic Based Service Quality and Customer Satisfaction and Its Impact on E-WOM (Case Study PLN Mobile Application)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023
 UI - Tesis (Membership)
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