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Edwin Fatmanto, author

Persepsi pelanggan tentang kualitas pelayanan pada UPT Pusat Perkayuan Dinas Pertanian dan Kehutanan Propinsi DKI Jakarta = Customer's perceptions towards service quality in technical implementation unit of the logging center in agriculture and forestry service office in the special province of Jakarta

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2004

UI - Tesis (Membership)

Samiudin, author

Kajian tentang kualitas pelayanan dengan pendekatan servqual di kantor imigrasi tanggerang = Study on service quality with servqual approach at immigration office of tangerang = Study on service quality with servqual approach at immigration office of Tangerang

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005

UI - Tesis (Membership)

Rosa Ambarsari, author

Penerapan SNI 19-17025-2000 sebagai upaya peningkatan kualitas layanan UPT laboratorium lingkungan BPLHD provinsi DKI Jakarta = The application of SNI 19-17025-2000 as a service quality improvement effort of the enviroment laboratory's technical service unit (UPT) of BPLHD in DKI Jakarta province

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005

UI - Tesis (Membership)

Kurniawan Santoso, author

Persepsi pegawai terhadap implementasi prinsip tqm dalam upaya meningkatkan kualitas pelayanan di kantor pelayanan perbendaharaan negara studi kasus kppn medan ii dan kppn jakarta iv = Employee perceptions toward implementation of tqm in effort to improve service quality in state treasury office study cases medan ii state treasury office and jakarta iv state treasury office

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013

UI - Tesis (Membership)

Puspogati Mauliani, author

Kualitas pelayanan balai kasih sayang pamardisiwi

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005

UI - Tesis (Membership)

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