Naufal Hilmi Marzuq, author
Analisis Hubungan Kualitas Pelayanan dengan Tingkat Kepuasan dan Loyalitas Pasien JKN Berdasarkan Model Service Quality dan Net promoter score di RSU Sriwijaya Palembang = Analysis of Service Quality and Patient Satisfaction and Loyalty Based on the Service Quality Model and Net Promoter Score at Sriwijaya Hospital Palembang
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2022
 UI - Tesis Membership
Raudhatul Ulfa, author
Hubungan karakteristik pasien, kualitas layanan dan hambatan pindah dengan loyalitas pasien di instalasi rawat jalan Rumah Sakit Tugu Ibu Depok tahun 2011 = The correlation between patient characteristic, service quality, and switching barrier with patient loyalty at out patient unit of Tugu Ibu Hospital, 2011
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2012
 UI - Tesis Open
Hanifah Iskhia Dilla, author
Pengembangan Alur Pelayanan Rawat Jalan Berdasarkan Waktu Tunggu dan Kepuasan Pasien di RS X = Improvement of Outpatient Service Flow Based on Waiting Time and Patient Satisfaction at X Hospital
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2020
 UI - Tesis Membership
Nicky Anelia, author
Analisis Kepuasan Pasien JKN Berdasarkan Dimensi Mutu Pelayanan Rawat Jalan di RS "X" Jakarta Tahun 2023 = Analysis of JKN Patient Satisfaction Based on Outpatient Service Quality Dimensions at Jakarta "X" Hospital in 2023
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2023
 UI - Tesis Membership
Andi Deviriyanti Agung, author
Analisis Hubungan Kualitas Pelayanan Terhadap Kepuasan Pasien Poliklinik Obstetri dan Ginekologi di Rumah Sakit Muhammadiyah Taman Puring = Analysis of the Relationship between Service Quality and Patient Satisfaction in the Obstetrics and Gynecology Polyclinic at Muhammadiyah Taman Puring Hospital
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2024
 UI - Tesis Membership
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