Mohamad Apri, author
Pengukuran Kualitas Layanan pada Perusahaan Jasa Konstruksi Bangunan Menggunakan Metode Business-to- Business Service Quality dan Importance-Performance Analysis = Measurement of Service Quality in Building Construction Services Companies Using Business-to-Business Service Quality and Importance-Performance Analysis Methods
Fakultas Teknik Universitas Indonesia, 2023
 UI - Skripsi (Membership)
Ardi Rizky Permana, author
Defining Service Quality Of BRI Merchant Application Using Importance Performance Analysis = Mendefinisikan Kualitas Layanan Aplikasi BRI Merchant Menggunakan Importance Performance Analysis
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
 UI - Tesis (Membership)
Nidia Ardina, author
Analisis kepuasan pelanggan tentang kualitas layanan call center PT Garuda Indonesia = Customer satisfaction analysis on quality of service call center PT Garuda Indonesia
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2014
 UI - Skripsi (Membership)
Melani, author
Peran kualitas jasa dalam membangun loyalitas pelanggan = Role of Service Quality to Build Customer Loyality
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2008
 UI - Tesis (Open)
Idamana Banjiwo, author
Pengaruh Penggunaan Media Sosial, Service Quality, dan Electronic Word of Mouth (E-WOM) Terhadap Customer Satisfaction pada Layanan Informasi dan Pengaduan PT Kereta Api Indonesia = The Influence of the Use of Social Media, Service Quality, and Electronic Word of Mouth (E-WOM) on Customer Satisfaction on PT Kereta Api Indonesia's Information and Complaint Services
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2022
 UI - Tesis (Membership)
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