Savitri Amalia, author
Pengembangan Metode Prediksi dan Rekomendasi terhadap Okupansi Kode Akses Pusat Panggilan Informasi (Call Center) di Indonesia = Development of Prediction and Recommendation Methods for Access Code Occupancy of Information Call Center in Indonesia
Fakultas Teknik Universitas Indonesia, 2022
 UI - Tesis (Membership)
Brury Sulandra, author
Pengembangan aplikasi dan analisis bisnis call numbering berbasis cloud = Cloud based call numbering the application development and its business analysis / Brury Sulandra
2013
 UI - Tesis (Membership)
Banowati, author
Analisis kebutuhan petugas call center dengan menggunakan simulasi event diskrit (studi kasus pada chevron ibu IT service desk) = Determining the number of call center agent using discrete event simulation (case study at chevron ibu IT service desk)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Tesis (Membership)
Parti Widiyastuti, author
Analisis efektivitas kinerja operasional Call Center Jasa Marga traffic information center = Effectiveness analysis of operating performance Call Center Jasa Marga traffic information center
2013
 UI - Skripsi (Membership)
Fluss, Donna, author
The real-time contact center
American Management Association, 2005
 eBooks
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