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Arifah Nur Huda, author

Analisis Hubungan Antara Eco Servqual Dan Customer Satisfaction Dengan Peran Moderasi Gender, Serta Revisit Intention Pada Green Hotel Di Indonesia = Analysis of the Relationship Between Eco Servqual and Customer Satisfaction with the Role of Gender Moderation, and Revisit Intention to Green Hotels in Indonesia

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023

UI - Tesis (Membership)

Dewi Sagita Pranata, author

Dampak servqual corporate reputation dan perceived value terhadap customer satisfaction dan pengaruhnya terhadap positive WOM dan intention of continuance: studi kasus internet banking BNI = The impact of servqual corporate reputation and perceived value towards customer satisfaction and its implications to create positive WOM and intention of continuance: case study of internet banking BNI

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014

UI - Tesis (Membership)

Ananta Refa Perdana, author

Analisis kepuasan pelanggan terhadap pelayanan bus antar kota antar provinsi dengan metode servqual dan importance performance analysis = Customer satisfaction analysis of intercity bus services using servqual and importance performance analysis.

Fakultas Teknik Universitas Indonesia, 2020

UI - Skripsi (Membership)

Luthfi Handayani, author

Analisa kepuasan pasien peserta askes wajib terhadap kualitas pelayanan rawat jalan tingkat lanjutan di Rumah Sakit Marinir Cilandak tahun 2013 = Analysis of patient satisfaction on the quality mandator participants askes advanced level outpatient services Rumah Sakit Marinir Cilandak in 2013

Fakultas Kesehatan Masyarakat Universitas Indonesia, 2014

UI - Skripsi (Membership)

Teuku Yuri M. Zagloel, author

Pengukuran kualitas pelayanan Bank X dengan menggunakan metode servqual

Fakultas Teknik Universitas Indonesia, 2001

UI - Laporan Penelitian

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