See Allo

Fandy Tjiptono, author

Service management mewujudkan layanan prima

Andi Offset, 2022

Buku Teks

Nasution, M. N., author

Manajemen jasa terpadu (total service management)/M.Nur Nasution

Ghalia Indonesia, 2004

Buku Teks

Fitzsimmons, James A., author

Service management : service model software

2004

Multimedia

Joseph, William, author

Professional service management

McGraw-Hill, 1983

Buku Teks

Service management: an integrated approach

edited by Bart van Looy and Roland van Dierdonck

Pitman, 1998

Buku Teks

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