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Ari Wibowo, author

Perancangan Service Desk Manajemen Layanan Teknologi Informasi Berdasarkan Kerangka Kerja ITIL 4: Studi Kasus Divisi Teknologi Informasi dan Komunikasi Kepolisian Negara Republik Indonesia = Service Desk Design for Information Technology Service Management Based on ITIL 4 Framework: A Case Study Information and Communication Technology Division of Indonesia National Police

Fakultas Ilmu Komputer Universitas Indonesia, 2022

UI - Tugas Akhir

Nurul Budi Utomo, author

Evaluasi service desk: studi kasus pada Direktorat Jenderal Bea dan Cukai = Evaluation service desk: a case study of the Directorate General of Customs and Excise

2016

UI - Tugas Akhir

Laurence, author

Perencanaan strategis sistem informasi pada perusahaan penyedia barang/jasa gas kompresor : studi kasus PT Sinerco = Strategic planning for information system in company provides gas compressor products services : case study PT Sinerco

2016

UI - Tugas Akhir

Cesilia Fidora, author

Perancangan service level agreement layanan teknologi informasi berbasis ITIL V3 2011 dan ISO 20000: studi kasus Badan Pemeriksa Keuangan Republik Indonesia = Designing service level agreement for information technology services based on ITIL V3 2011 and ISO 20000 Standard: a case study at The Audit Board of Republic of Indonesia / Cesilia Fidora

Fakultas Ilmu Komputer Universitas Indonesia, 2016

UI - Tugas Akhir

Rakay Bimo, author

Rancangan Perbaikan Waktu Layanan Sistem Penanganan Keluhan Pelanggan pada Perusahaan Konsultan Teknologi Informasi = The Design of Service Time Recovery for Customer Complaint Handling System at It Consultant Company.

2017

UI - Tesis Membership

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