Aji Lesmana, author
Meningkatkan Customer E-Loyalty dan E-WOM: Peran Service Quality dan Customer Satisfaction Berbasis Elektronik dan Non-Elektronik (Studi Kasus Aplikasi PLN Mobile) = Enhancing Customer E-Loyalty through Electronic and Non-Electronic Based Service Quality and Customer Satisfaction and Its Impact on E-WOM (Case Study PLN Mobile Application)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023
 UI - Tesis (Membership)
Vivie Nurjaningrum Putri Rantyanti, author
Pengaruh service innovation terhadap service quality, customer satisfaction, dan customer loyalty pada Bank di Indonesia = The influence of service innovation on service quality, customer satisfaction, and customer loyalty at Indonesia banking
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020
 UI - Tesis (Membership)
Vania Rachma Putri, author
Pengaruh E-Service Quality dan E-Recovery Service Quality Pada Aplikasi Asuransi Digital Terhadap Customer Experience dan Customer Satisfaction Untuk Mendorong Customer Loyalty = The Impact of E-Service Quality and E-Recovery Service Quality on Digital Insurance Applications on Customer Experience and Customer Satisfaction to Encourage Customer Loyalty
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023
 UI - Tesis (Membership)
Felisia Gunawan, author
Pengaruh experiential marketing, service quality terhadap customer satisfaction dan customer loyalty (studi kasus : Mujigae Resto Kelapa Gading) = The effects of experiential marketing service quality toward customer satisfaction and customer loyalty (case study : Mujigae Resto Kelapa Gading)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Tesis (Membership)
M Farid Nuranshory, author
Faktor-faktor penentu Customer Experience dan pengaruhnya terhadap Customer Experience Satisfaction dan Customer Emotion Satisfaction dikaitkan dengan Relationship Quality dan Customer Loyalty di industri perbankan = Determinants of Customer Experience and its influence on Customer Experience Satisfaction and Customer Emotion Satisfaction associated with Relationship Quality and Customer Loyalty in the banking industry / M Farid Nuranshory
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Tesis (Membership)
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