Arnold Joseph Pakan, author
Penerapan Customer Relationship Management dan Edukasi Pelanggan untuk membangun Loyalitas dalam Industri Business to Business pada Perusahaan Andika Broker = Implementing Customer Relationship Management and Educating Customers to Build Loyalty in Business-to-Business Industry in Andika Broker
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023
 UI - Tesis Membership
Fakhira Fiyanti Putri, author
Penerapan Customer Relationship Management untuk Meningkatkan Loyalitas Pelanggan pada UMKM Alas Kaki = Implementation of Customer Relationship Management Based on Customer Lifetime Value to Increase Customer Loyalty in Footwear MSMEs
Fakultas Teknik Universitas Indonesia, 2023
 UI - Skripsi Membership
Yustina Dwiratna G., author
Penerapan customer relationship management dalam membentuk loyalitas pelanggan pada aktivitas pemasaran konsultan jasa BUMN (kasus : PT Energy Management Indonesia) = Customer relatiomhip management implementation 10 build a customer loyalty in a state-owned service company marketing activities (case: PT Energy Management Indonesia)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2009
 UI - Tesis Open
Mutia Imro Atussoleha, author
Loyalitas konsumen berdasarkan penerapan customer relationship management pada industri consumer goods = Customer loyalty based on customer relationship management implementation in consumer goods industry
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014
 UI - Tesis Membership
Pasaribu, Ary Anthonius, author
Pengaruh Marketing Mix dan Relationship Quality untuk Membangun Loyalitas Pelanggan dalam Industri Perbankan (Studi pada Bank Sumsel Babel) = The Path to Build Loyalty: The Influence of Marketing Mix and Relationship Quality in Banking Industry.
Fakultas Ekonomi dan Bisnis Universitas Indonesia , 2020
 UI - Tesis Membership
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