See Allo

Martin, Lawrence L, author

Total quality management in human service organizations

Sage Publications, 2013

eBooks

Hradesky, John L., author

Total quality management handbook

McGraw-Hill, 1995

Buku Referensi

Bank, John, author

The essence of total quality management

Prentice-Hall, 2000

Buku Teks

Fandy Tjiptono, author

Total quality management

Andi Offset, 1996

Buku Teks

Fandy Tjiptono, author

Total quality management

Andi Offset, 2003

Buku Teks

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